Open purchase and returns

Upon receipt of your order, you have 30 days of open purchase. 

The returned goods must not have any traces of use, must not have been washed or modified and must be returned intact with any accessories and labels.

Before returning an item, please contact us via email or use the contact form here on the website.

You are responsible for the return shipping. The environmentally friendly bag in which your goods were delivered is designed to be reused by you in case a return is necessary as it has an extra sealing strip.

We advise all our customers to always use a return method that allows tracking of the shipment.

If a returned item cannot be accepted by our returns department, the item will be sent back to you. We will of course contact you if this should be the case. 

Uncollected parcels

Goods are always sent with Postnord to the nearest delivery point. You have 7 days to pick up the item before it is sent back to us. For uncollected packages, we charge SEK 175 to cover the cost of shipping, handling and the return fee charged by Postnord.

Refunds

When a return is accepted by our returns department, the cost of the goods will be refunded immediately. In this case, you will receive a confirmation email. In the case of a return of the entire order, the shipping costs incurred in connection with the purchase will also be refunded in accordance with applicable EU law. In the case of a partial return, only the cost of the returned item will be refunded.

The refund will be made to the same card used for the purchase. Please note that even if we initiate the refund immediately after the return is approved, it may take between 5-10 days before your bank has had time to process it and the money appears on your account. Please do not hesitate to contact us if you have any questions.

Bytes

Replacement of size and/or color is free of charge. However, you as a customer are responsible for the return shipping to us for the item to be exchanged.

Any questions?

Do not hesitate to contact us.