1. Products
2. Prices
3. Ordering
4. Payment
5. Delivrery
6. Returns and Refunds
7. Warranties
8. Personal Data
9. Intellectual Property
10. Entirety
11. Liability
12. Dispute Resolution

Preamble

These General Terms and Conditions (the ”GTC”) are concluded between: SKIDDIS OF SWEDEN AB Share capital: 50,000 SEK Bergmovägen 4 146 38 Tullinge Sweden Registered in the Swedish Trade Register under No. 559274-3289 Hereinafter referred to as ”SKIDDIS”

and

Any non-commercial natural person wishing to make a purchase via the Website (the ”Customer”).

These GTC govern the sale of all products presented on the Website (hereinafter ”Products”). SKIDDIS reserves the right to modify the GTC at any time. However, any new GTC shall only apply to orders placed after they have been posted online. Should any condition be lacking, it shall be deemed to be governed by the practices in force in the distance selling sector for companies headquartered in Sweden.

1. Products

Every order implies acceptance of the prices and descriptions of the Products available for sale. The Products offered for sale by SKIDDIS are those featured on the website www.skiddis.com on the day the Customer consults the site. Products are offered for sale subject to stock availability. Product availability is verified by SKIDDIS at the time the order is prepared. In addition to the photographs illustrating the Products, the Customer is invited to consult the description of each Product to learn its specific characteristics. SKIDDIS undertakes to represent the products as accurately as possible; however, a slight discrepancy from the visual presentation cannot be completely ruled out.

2. Prices

Product prices indicated on the Website are valid as long as they are online.
Prices are indicated in Euros, all taxes included (including VAT), excluding delivery costs, which remain the responsibility of the Customer unless otherwise specified. Delivery costs are indicated during the checkout process, according to the terms of Article 5.
Prices take into account any discounts applicable on the day of the order.

3. Ordering

Any order implies express and irrevocable acceptance of the prices and descriptions of the Products available for sale. Validation of the order constitutes express acceptance of these GTC.

3.1 Customer Information

To place an order, the Customer must complete a form and provide the following mandatory information: title, first name, last name, email address, delivery address, and telephone number. This information is required for the processing and shipment of the order. For details on the processing of such data, the Customer may consult the ”Privacy Policy” section.

3.2 Order Registration and Validation

Once you have selected all the Products you wish to order, you must choose the delivery address and method, and finally validate the payment method. This final step formalizes the sales contract between SKIDDIS and you.

Validation of the order constitutes express acceptance of these GTC. SKIDDIS will acknowledge receipt of the order by sending an email, which will include a link to these General Terms and Conditions of Sale. In the event that a product is unavailable, you will be informed by email. Cancellation of an unavailable product can be made at any time via email or by contacting our customer service at +33 (0)2 72 79 40 79, from 9 AM to 4 PM, Monday to Friday (excluding public holidays).

However, in certain cases including payment default, abnormal order quantities, excessive exchanges or returns, existing disputes, incorrect address, or any other issue related to your order details, SKIDDIS reserves the right to block your order until the issue is resolved.

For any questions regarding your order tracking, please contact us by email via the « Contact us » section.

4. Payment

Payment is made by credit/debit card. To ensure payment security, SKIDDIS uses the secure payment service STRIPE, which includes the SSL 3.0 security standard. Confidential data is encrypted on STRIPE’s server and is never transmitted to SKIDDIS’s computer servers. STRIPE ensures the highest security for payment data. Your payment request is routed in real-time to STRIPE, which performs various checks to prevent fraud. Your card details are kept in encrypted format by STRIPE until the actual payment is made and until the expiration of your right of return, in order to facilitate refunds. By validating your order, you provide proof of the entire order and the requirement for payment of the sums due. In case of fraudulent use of your card, please contact us immediately at +46 (0)8 507 813 40 .

5. Delivery

SKIDDIS offers delivery within 4 to 6 working days (indicative timeframe) via DHL Service Points, starting from the shipment of your order. The flat-rate shipping fee for DHL is €9.90. This service does not operate on Sundays or public holidays. During peak periods, delivery times may be adjusted and the times announced on the delivery page during checkout should be considered the reference.

Unclaimed Packages

You have 7 days to collect your package before it is returned to us. For any uncollected package, a fee of €14.90 will be charged to cover shipping, handling, and return costs applied by carriers (PostNord, DHL, etc.).

6. Returns and Refunds

All Products are subject to the right of withdrawal. Products must not have been worn, washed, altered, or damaged, and must be returned intact in their original packaging with all accessories and labels.
The Customer has 30 days from receipt of the order to notify SKIDDIS of their wish to withdraw and to return the Products. To return Products, simply contact SKIDDIS via email or the contact form. To help SKIDDIS improve its service, the Customer is asked to indicate the reason for the return.

Return shipping costs are the responsibility of the Customer. The eco-friendly packaging used for shipping is designed to be reused for returns.

SKIDDIS advises Customers to return Products using a tracked shipping service. SKIDDIS cannot accept returns sent to ”service points” (parcel shops) or equivalent; returns must be delivered directly to our address.

If the Customer wishes to exchange a Product, the same procedure applies. The Customer is responsible for the return shipping costs. SKIDDIS will send the new Product at no additional charge upon receipt of the item to be exchanged.

Once the return is received and validated by us, provided the above conditions are met, SKIDDIS undertakes to refund the Customer as soon as possible and no later than 14 days following receipt of proof of shipment or receipt of the package by SKIDDIS (the earlier of the two dates shall apply). Accepted proofs of shipment include stamped and dated receipts for tracked parcels. An email will be sent to the Customer to confirm the refund. If a return is not accepted, SKIDDIS will contact the Customer by email to explain the reason.

The refund will be made using the same payment method as the original order. Please note that it may take 5–10 business days for the refund to appear on the Customer’s bank statement.

7. Warranties

7.1 Legal Warranties

If an item arrives damaged, please contact us at +46 (0)8 507 813 40 or via email. For all purchases, you benefit from the legal warranty of conformity and the warranty against hidden defects under French law.

• Legal Warranty of Conformity: You have two years from the delivery of the Product to act. You may choose between repair or replacement, subject to cost conditions.
• Warranty against Hidden Defects: You may choose between the cancellation of the sale or a reduction in price if the Product has hidden defects that make it unfit for its intended use.

8. Personal Data

Personal data provided during the order will be processed electronically. Please refer to the « Privacy Policy »  tab on the Website for full details.

9. Intellectual Property

All elements of the Website (visual, audio, technology) are protected by copyright, trademarks, or patents. Brands, logos, and designs are the exclusive property of SKIDDIS. Any unauthorized use constitutes infringement. Users may download a copy of documents for personal, non-commercial use only, provided all copyright notices remain intact.

10. Entirety

Should any clause of these GTC be declared null and void due to a change in legislation or a court decision, this shall in no way affect the validity of the remaining clauses

11. Liability

SKIDDIS has an obligation of result for all stages of order placement and the subsequent sales contract. SKIDDIS undertakes to describe the Products with the greatest accuracy. However, SKIDDIS cannot be held liable if the non-performance of its obligations is due to an unforeseeable and insurmountable act of a third party or a case of force majeure. SKIDDIS is not liable for damages resulting from the use of the Internet (service interruption, viruses, or external intrusions).

12. Dispute Resolution

12.1 Médiation

For any claim, the Customer must first contact SKIDDIS via the ”Contact Us” section. If an amicable solution is not found, the Customer may file a complaint on the European Commission’s online dispute resolution platform here. The contract is concluded in the French language (or English for the international version).

12.2 Applicable Law and Jurisdiction

In the absence of an amicable solution, any legal action shall be brought before the competent courts of the defendant’s place of residence. Contracts concluded via the Website are governed by French law, unless national provisions more favorable to the consumer apply